Toplevel employs an agile, iterative approach to the delivery of Digital by Default services that follows GDS Discovery-Alpha-Beta-Live standards. All of our Project Managers are PRINCE 2 Practitioners and Agile Scrum Masters and can also deliver Waterfall and DSDM Agile projects.
We work collaboratively with your in-house teams who choose whether to use our professional services to deliver rapid digital solutions that meet precise requirements, engage with our fully managed application service or use our tools to create their own low-code in-house solutions.
Toplevel has always supported open development; an approach now closely aligned with GDS policy. We support open standards data formats and open source toolkits as well as a ‘build once, deploy many times’ approach.
Built to deliver Government-strength security ‘out-of-the-box’, all Toplevel solutions, whether installed or hosted, have security built-in with CLAS level security testing. Unique architecture allows Government, customers and outside agencies to interact through a single joined-up system.
You need a Cloud services provider with proven Government-level security at the heart of all it does. We deliver cloud services with Tier 3 reliability from ISO 9001-2000 and ISO/IEC 27001 accredited data centres to several Government organisations and have been providing cloud services since 2005.
LIVE SERVICE MANAGEMENT
Our SC cleared service team delivers a 24x7 application management service to ensure high availability of your system. Prevention is better than cure so we also proactively maintain and monitor systems continuously. The team are proud of their ITIL service desk and routinely exceed both uptime SLA and incident SLAs.
Most clients find they need to adjust their live services in response to changing customer and business needs. We have a long track record of supporting this either by providing professional services to make changes, or by simply providing tools and advisory services to enable clients to do it themselves.