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Overview

WORKING WITH GOVERNMENT TO DELIVER CHANNEL SHIFT

Toplevel’s goal is to be the partner of choice for government digital case management services. We are committed to supporting the public sector by delivering services that align fully with the ‘Digital by Default’ Service Standard. We aim to achieve solutions which are unsurpassed in terms of availability, security, performance and ease-of-use. We aspire to deliver more flexibly, efficiently and cost effectively than anyone else in the industry by investing in, and developing, world class technology and outstanding people.

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AGILE

Toplevel employs an agile, iterative approach to the delivery of Digital by Default services that follows GDS Discovery-Alpha-Beta-Live standards. All of our Project Managers are PRINCE 2 Practitioners and Agile Scrum Masters and can also deliver Waterfall and DSDM Agile projects.

Our Agile Approach 

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COLLABORATIVE

We work collaboratively with your in-house teams who choose whether to use our professional services to deliver rapid digital solutions that meet precise requirements, engage with our fully managed application service or use our tools to create their own low-code in-house solutions.

Our Collaborative Methods

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OPEN

Toplevel has always supported open development; an approach now closely aligned with GDS policy. We support open standards data formats and open source toolkits as well as a ‘build once, deploy many times’ approach.

Open Development Support

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SECURE

Built to deliver Government-strength security ‘out-of-the-box’, all Toplevel solutions, whether installed or hosted, have security built-in with CLAS level security testing. Unique architecture allows Government, customers and outside agencies to interact through a single joined-up system.

Government Strength Security

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Cloud

You need a Cloud services provider with proven Government-level security at the heart of all it does. We deliver cloud services with Tier 3 reliability from ISO 9001-2000 and ISO/IEC 27001 accredited data centres to several Government organisations and have been providing cloud services since 2005.

Cloud Services

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LIVE SERVICE MANAGEMENT

Our SC cleared service team delivers a 24x7 application management service to ensure high availability of your system. Prevention is better than cure so we also proactively maintain and monitor systems continuously. The team are proud of their ITIL service desk and routinely exceed both uptime SLA and incident SLAs.

Cost and Efficiency Benefits

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SERVICE OPTIMISATION

Most clients find they need to adjust their live services in response to changing customer and business needs. We have a long track record of supporting this either by providing professional services to make changes, or by simply providing tools and advisory services to enable clients to do it themselves.

Application Management Services 

Get in Touch

For more information or if you have any queries, feel free to call, email or submit a contact form
Call us on: 01453 852700
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